Contact information: firstname.lastname@example.org
While we make every effort not to be out of stock, occasionally we are out of certain items. If we are out of stock on an item that you've ordered, we will notify you as soon as we can. We advise you to contact us for item availability as our merchandise sells out faster than we are able to update, and this is unfortunately completely out of our control. We apologize for this inconvenience
Q) What Payment Methods do you accept?
A) We accept all major credit cards. Please note that all charges will be in US dollars.
Q) Do the pictures on your website represent what I will actually be getting?
A) All of the merchandise advertised on our website is no different than what you would expect to receive in person.
We only deal with the most highest reputable warehouses that distribute this kind of apparel, and it took us years of research to find them.
There are a lot of websites that use stock photo's to advertise their products when in actual fact, the merchandise they receive either looks nothing compared to photo, or the quality is absolutely deplorable. This is why we post a 'Quality Guarantee' note on our website.
Please note that even though the Physical appearance may be the same and the quality being high, These are not Branded goods. For the actual brands, please visit their website.
Q) How much will I be charged for shipping?
A) We now have a standard flat Shipping & Handling Rate of $18, no matter how much you order.
If your order totals over $300, then shipping will be free. Please note this after placing the order as the system automatically charges you $18 when you place your order. You will be reimbursed this amount.
Q) Is the merchandise new or used?
A) All of our Merchandise is brand new and shipped directly from the warehouse/manufacturer to your location.
Q) How should I know what size to choose?
A) Please provide us your Height, measurements as well as the size you normally take. We have a size chart which can be found below, however this does not always comply with each garment. You may submit this information with your order, as many items are also custom made.
Please note that we no longer accept exchanges or give refunds based on sizing issues as most items are custom made so please make sure you give us your normal size, your measurements and your height for an accurate fit. Please make sure you send us your calf circumference if you order knee high boots.
Q) Do you Offer Wholesale?
A) At this moment we do not offer this service.
Q) How long does Shipping Take?
Once your order ships, You will be updated with an AQ/SF/4PX Express Postal tracking number but once your package reaches the United States you will also be able to track it through the USPS tracking site with another tracking number. Both tracking numbers will provide the same information, however once your package reaches the United States you will be able to contact USPS post to get an update on the expected delivery date. Due to the recent increase of package theft, we advise you to contact USPS with your tracking number to arrange a signature upon delivery. Although we ship all packages requesting this, they do not always comply with shipments coming from China which is why we advise you to take extra precaution. We will not be responsible for stolen packages. Also please note that we are not able to cancel or call an order back once it is in transit.
A) This all depends on your location, however Shipping normally takes anywhere from 8-16 business days, quite often much sooner than this. Some clients have received their order within just a few days after payment processing has completed.
If you have placed a larger order, you may receive more than one package and more than one tracking number. If you have received only part of your order, please do not worry as the other part of your order will not be far behind.
Please also understand that if an order is taking longer than expected, Please don't think we are ignoring you. This is usually because the warehouse may have run out of stock on a particular item, and they are just waiting for the next batch to come in. If we feel this is going to take longer than you should wait, we will notify you within the payment processing time and ask you if you would like to change the item for something else, or if you would rather have the refund.
Also please make sure you place the right shipping information in your order.
We are not responsible for custom fees, as each country is different. We will always mark the package a lot lower than the price that was paid so that this will decrease or eliminate all custom taxes.
Q) What is your Return Policy? Do you accept returns?
Please note that we no longer accept exchanges or give refunds based on sizing issues as most items are custom made so please make sure you give us your normal size, your measurements and your height for an accurate fit. This also applies for shoes. Please make sure you send us your calf circumference if you order knee high boots.
Any complaints must be made within 3 days of receiving the package.
Shipping and handling fees are non refundable.
Please note, that you (buyer) will be responsible for the shipping of returns at your expense. We do not carry or offer return shipping labels.
In order to honor your return/exchange, the item must be in the original packaging, unworn, unused. This also includes the packaging inside the box to protect the merchandise from being damaged during shipment. Please note that these Goods are coming from China, therefore, this is where they must be returned too. We do not carry any merchandise in stock.
If the postal service returns a package to us because an invalid address was provided or the package was not claimed, we will contact you and schedule a re-delivery at your expense. Re-delivery shipping fees will equal the exact dollar amount needed to ship the package. Once repayment shipping fees have been received, your package will be re-shipped the next business day. Original shipping fees are non-refundable, as the postal office will not reimburse us for re-shipping your package.
Please be sure to review and double check your order and size(s) before placing your order, as we only accept returns or exchanges if a mistake is made on our behalf. If this were to happen, all fees associated with the exchange will be at our expense. If a mistake is made with your order, please notify us within 3 business days after receipt. Refunds will only be given once we have reached an amicable decision.
All refunds will not include original shipping cost.
When a refund is requested, please take pictures of the items you have received as this is the warehouse policy/requirement.
For hygienic reasons, socks, hats, underwear and swimsuits cannot be returned.
A refund will only be issued once we receive your return.
Q) Does your store have a physical location where I can make a purchase in person?
A) Unfortunately not at this time. All merchandise is shipped out to you directly from the manufacturer/Warehouse.
Q) I have picked my currency but when I go to checkout, it comes out more expensive. Why is this happening?
A) The checkout is only in one currency, which is USD. It is impossible to tell you the exact cost in your home currency when you actually purchase unfortunately, as each credit card company/bank applies different exchange rates and fees when they convert to USD.
The currency conversion is just an indication, and that final pricing and conversion is determined by your bank on the day the transaction takes place.
Q) Why are my orders getting rejected/cancelled?
A) If you have had any prior chargebacks, have been abusive/threatening, violated store policies, changed or cancelled orders, or have a fraudulent card; Any order you try to put through will be instantly cancelled.
If there is anything you might be interested in but can't find it in our store, please contact us at email@example.com and we will check the warehouse to see if it is in stock, will be in stock, or can be custom made. :)
OUT OF STOCK ITEMS :
If we find that something is out of stock or on back order, we will offer to compensate you by requesting you to change that item to something else, but will add a 10% credit.
Example: A dress cost you $150 but it is now out of stock, if you exchange it for something else, we will add 10 percent to the price you paid for it, which will give you a $165 credit.
This additional credit must be used in our store as this is non-refundable.
If you would rather have the refund of what you had originally paid, it usually takes up to 9 days for the refund to be processed
While we make every effort not to be out of stock, occasionally we are out of certain items. If we are out of stock on an item that you've ordered, we will notify you as soon as we can.
Please note that some of our merchandise may come without tags or labels although this is rare.
Chargebacks/Credit Card Disputes:
If there are any unanswered questions, please contact us at one of the e-mail addresses below, and a response should be expected within 48 hours.
Please note that sometimes we can get really busy, so if you don't hear from us right away, it is not because we are ignoring you. :)
Our contact information:
Clothing Size Chart:
Sizes are usually as follows:
Size X-Small - size 0 (U.S) - size 4 (UK)
Size Small - size 2 (U.S) - size 6 (UK)
Size Medium - size 4 (U.S) - size 8 (UK)
Size Large - size 6 (U.S) - size 10 (UK)
Size X-Large - size 8 (U.S) - size 12 (UK)
Size XX-Large - size 10 (U.S) - size 14 (UK)
Size XXX-Large - size 12 (U.S) size 16 (UK)
S SIZE 2 EUR SZ 36
M SIZE 4 EUR SZ 38
L SIZE 6 EUR SZ 40
XL SIZE 8 EUR SZ 42
For the best Fit, Please send us your usual size/measurements when you place your order, as we no longer accept exchanges or give refunds on sizing errors. This also applies for shoes.
Shoe Size Chart: Please note that shoes are advertised in US Sizes. Please make sure you follow the size chart below.